Cancellations

Your appointment time is reserved especially for you. We understand that plans can change, and we ask that you give us at least 24 hours’ notice if you need to cancel or reschedule. This gives us time to offer the appointment to another patient who may be waiting for care.

You can contact our team by phone if you need to make a change. Please let us know as soon as possible.

Cancellations with less than 24 hours’ notice

If you cancel or reschedule with less than 24 hours’ notice, a cancellation fee may apply. The amount will depend on the length of the appointment reserved for you and whether you have cancelled at short notice before.

We understand that unexpected situations arise. If this happens, please speak with our team so we can discuss your circumstances.

Missed appointments

If you do not attend your appointment and have not let us know beforehand, it will be recorded as a failure to attend.

A fee may apply based on the length of the appointment and your history of late cancellations or missed appointments.

If appointments are missed repeatedly, we may require prepayment for future bookings or limit the types of appointments we can reserve in advance.

Appointment reminders

We may send a reminder before your appointment as a courtesy. As messages can occasionally be delayed or not delivered, please make a note of your appointment date and time when you book. Your appointment remains scheduled even if you do not receive a reminder.

Thank you for helping us make appointment times available to patients who need them.