Patient Zone

Below you will find information and online resources for new and returning patients.

Payment Options

HICAPS is a convenient and easy way to process payments for your health fund or Medicare. Please ensure your bring your health fund or Medicare card to your appointment as it will need to be processed on the day.

Health Funds

We are preferred providers for BUPA; HCF, and MEDIBANK PRIVATE, members of these health funds can optimise their health fund rebate.... that means you save more!

We are also able to process claims from any other Australia Health Insurance through the HICAPS system which saves you time.

Department of Veterans Affairs

Arena Dental welcomes Veterans Affairs card holders. Simple claims done online, no more signatures required. Present your gold card at your initial appointment, and our staff will process the quick and easy claim online.

Medicare Child Dental Benefit Schedule

We are pleased to offer bulk billed treatment to children and teenagers of eligible families under the Child Dental Benefit Schedule. This scheme has been implemented by the government through Medicare to financially assist families with children and teens to develop and maintain good oral health.

When making your appointment please advise us that you have a CBDS letter and ensure your bring your Medicare card to your appointment.

South Australian Dental Service

We are able to offer appointment to patients who receive a form from the South Australia Dental Service to outsource emergency or general dental treatment. These forms are either titled EDS (Emergency treatment – yellow form) or GDS (General treatment – grey form).

When making these appointments please advise the administration staff that you have one of these forms and ensure you bring your pension or concession health care card along with the letter to your appointment.